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When you do call CS, be sure to get their name and work ID # "in case of a disconnection" and then, if you get bad service, you have the information to tell their supervisor. Nobody likes a tattle tale, but nobody likes getting screwed over either.
I simply wanted to see how my cash back rewards were adding up and cannot seem to find it. After selecting the "Card Benefits" button under "Personal Cards" a fancy flash animation eventually gives more advertising but no additional information. There is an "Already a cardmember - Explore your card" button which seems to be the only option. Clicking this button makes you login again and then takes you back to where you started, over and over again.
Another issue, they now limit your password length to 8 characters. In this day and age where online fraud is reaching its peak, why would any security minded company insist on user's having SHORTER passwords!
Its really disappointing to be treated with a sales pitch rather than as a current customer.