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Even so, the responsibility of proving the brokerage acted in their best interest and not the customer's will lie on the father and daughter.
I would recommend to Maryanne that she consult with her father before he makes any more investments.
As to where the father/daughter can complain too, besides NASD, complain to your States Insurance Department.
Good luck and my heart goes out to both her and her father in this troubling matter.
From MsFinancialSavvy:
"Because calculating the cost can be complex and much of the cost is hidden, most elderly investors have no idea of the charges they are actually facing when they purchase an annuity. In order to understand all of the rules and charges they or someone they know, would have to read the annuity contract for, at least a few hours. Much of the heavy costs are charged if the annuity is cancelled and the money taken, before the surrender period, which typically is seven years."
There's a *possibility* that a variable annuity can be structured in a way that makes sense for an elderly individual, but it just isn't likely.
But I would invite any insurance agents stopping by to share the details of what *they* would have offered Maryanne's 86 year old father, and why that would be better than other investment options. And let's be honest -- be sure to include all "hidden fees." I'm willing to be convinced.
Basically, insurance salespeople prey on people's fears. The thought of losing money in the market is 1000 times more powerful than thoughts of gaining money.
I don't know how people who cheat the elderly sleep at night. Let this be a lesson for the children of aging parents, have the hard conversations with your parents. Explain to them that there are many high pressure sales people (and that's what they are folks- sales people,most are not CFAs or CFPs) who work at the bank and are interested in profiting off of an older individual who is potentially less savvy than a younger consumer who has access to the internet. Tell your parents you would be glad to go down to the bank and have a meeting between your parents and the sales person.
Shame on those who try to make a quick commission off of the elderly.