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If your accounts AREN'T balancing, it's a problem and you should track that down. Perhaps it's fraud. Perhaps you bought something you don't remember, or your joint account holder is trying to hide something from you.
If you know, then you can put in an adjusting entry to reconcile them. If you don't know, find out.
THE DOWNLOAD BALANCE WILL NEVER THE SAME AS THE BALANCE SHOWN ON YOUR STATEMENT. This is due to the fact that the download balance is as of the day of the download, and is not the same as the closing date of your statement.
Also, bear in mind that you can't go back and forth between statement reconciliations and download reconciliations. Once you've reconciled to the download balance, you can't go back to statement reconciliations. So choose one method and stick to it.
Reconciling 'never being the same' refers to switching back and forth between online and paper statements. It is actually possible to have it be the same, if you practice some earnestness and delete your duplicated transactions. There are days when even online reconciliation is off for me because I forgot this-and-that-transaction-of-87-cents. Have no fear, it will work if you pay attention to what you are doing.